- Cumberland County PA.
- 7172205250
- jlockwood@cumberlandcrystalcleaners.com
- 7172205250
- Cumberland County PA.
- jlockwood@cumberlandcrystalcleaners.com
Privacy Policy
At Cumberland Crystal Cleaners, we are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, website, or team.
1. Who We Are
Cumberland Crystal Cleaners is a professional cleaning service company. We provide residential, commercial, and specialist cleaning solutions across the region. This Privacy Policy applies to all services provided directly by us and through our website.
2. What Information We Collect
We may collect and process the following types of personal data:
– Contact Details: Name, phone number, email address, and address
– Booking Information: Service type, appointment dates, property details
– Payment Information: Payment method (e.g., card details via secure third-party processors)
– Communication Records: Emails, messages, or calls with our team
– Website Usage Data: IP address, browser type, pages visited, time spent (collected via cookies and analytics tools)
– Contact Details: Name, phone number, email address, and address
– Booking Information: Service type, appointment dates, property details
– Payment Information: Payment method (e.g., card details via secure third-party processors)
– Communication Records: Emails, messages, or calls with our team
– Website Usage Data: IP address, browser type, pages visited, time spent (collected via cookies and analytics tools)
3. How We Use Your Information
We use your information to:
– Schedule and manage cleaning appointments
– Send booking confirmations, reminders, and follow-ups
– Process payments and send invoices/receipts
– Respond to inquiries or customer service requests
– Improve our website and services
– Schedule and manage cleaning appointments
– Send booking confirmations, reminders, and follow-ups
– Process payments and send invoices/receipts
– Respond to inquiries or customer service requests
– Improve our website and services
4. Lawful Basis for Processing
We process personal data under the following legal bases:
– Contractual necessity – to provide the services you’ve requested
– Legitimate interest – to maintain business operations and improve service
– Consent – for optional marketing communications
– Legal obligation – where required by law
– Contractual necessity – to provide the services you’ve requested
– Legitimate interest – to maintain business operations and improve service
– Consent – for optional marketing communications
– Legal obligation – where required by law
5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share limited information with:
– Trusted service providers (e.g., payment processors, IT support)
– Law enforcement or regulatory bodies, if legally required
– Cleaning staff, strictly for fulfilling your booked services
– All third-party partners are required to keep your data secure and use it only for the intended purpose.
– Trusted service providers (e.g., payment processors, IT support)
– Law enforcement or regulatory bodies, if legally required
– Cleaning staff, strictly for fulfilling your booked services
– All third-party partners are required to keep your data secure and use it only for the intended purpose.
6. Data Security
We implement appropriate security measures to protect your personal data from loss, misuse, or unauthorized access. This includes secure systems, encryption protocols, and staff training.
7. How Long We Keep Your Data
We retain your personal data only as long as necessary to provide our services and meet legal obligations. Typically, booking and invoicing data is kept for up to 6 years for tax and recordkeeping.
8. Cookies and Tracking Technologies
Our website may use cookies and analytics tools to understand user behavior and improve performance. You can manage cookie preferences in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the new effective date. Please check back periodically for updates.